1. Agreement and Scope
These Terms and Conditions (“Terms”) govern access to and use of the RideShare Vehicle website, mobile applications, vehicle-rental services, and related features operated under the RideShare Vehicle name (“RideShare Vehicle,” “we,” “us,” or “our”).
By creating an account, submitting a rental application, making a booking, accepting delivery or possession of a vehicle, or using our services, you agree to these Terms and any separate rental agreement, vehicle-specific rules, and other terms expressly provided to you.
If a separate signed rental agreement contains terms specific to a particular rental, those terms will apply to the extent they are consistent with applicable law. Nothing in these Terms removes rights that cannot legally be waived.
If you do not agree to these Terms, do not book or use a vehicle through our services.
2. Eligibility and Driver Requirements
To rent or drive a vehicle, you must:
- Meet the minimum age requirement applicable to the selected vehicle, rental plan, insurer, and jurisdiction.
- Hold a valid driver's license appropriate for the vehicle and use permitted by law.
- Provide accurate, current, and complete identity, contact, license, and insurance information requested for the rental.
- Satisfy applicable insurance, verification, and rental-approval requirements.
- Have the legal capacity to enter into a binding agreement.
- Comply with these Terms, the applicable rental agreement, and all applicable laws.
Minimum age requirements may vary by vehicle, insurer, location, or rental arrangement. The applicable requirement must be communicated before the booking is confirmed.
We may refuse or cancel a rental where a driver does not satisfy applicable eligibility, identity-verification, licensing, insurance, or safety requirements, subject to applicable law and the terms of the booking.
3. Account Registration and Accuracy
You agree to provide truthful and accurate information when registering, applying to rent, or using our services.
You are responsible for keeping your account credentials secure and notifying us promptly if you believe your account has been accessed without authorization.
You must not:
- Create an account using another person's identity without authorization.
- Submit false, altered, expired, or misleading documents.
- Circumvent identity, driver, insurance, or security checks.
- Use another person's account without authorization.
- Misrepresent your eligibility or intended use of a vehicle.
We may suspend or restrict an account where reasonably necessary to address suspected fraud, security concerns, legal requirements, or material violations of these Terms.
4. Booking and Vehicle Availability
Vehicle listings, availability, rental periods, rates, mileage limits, pickup arrangements, and other booking details will be presented through our website, application, or rental communications.
A booking request is not necessarily accepted merely because it has been submitted. A booking is confirmed when we communicate acceptance or otherwise identify it as confirmed through the applicable booking process.
We will communicate the applicable rental rate, rental period, required deposit, mileage allowance, and other material charges before the rental is finalized, as required by law.
Vehicle availability may change. If we cannot provide a confirmed vehicle, we will address the booking and any applicable refund or alternative arrangement in accordance with the rental agreement and applicable law.
5. Rental Period, Pickup, and Return
Rentals may be offered on daily, weekly, or other expressly displayed terms.
The applicable booking or rental agreement will specify the start and end of the rental period, pickup and return arrangements, and any extension procedure.
You must:
- Collect and return the vehicle as instructed.
- Inspect the vehicle and report any apparent pre-existing damage or discrepancies promptly.
- Follow the agreed return time, location, and condition requirements.
- Obtain our approval before extending a rental or changing a material booking term.
- Return the vehicle, keys, equipment, and accessories provided with it.
You remain responsible for complying with the agreed rental period even if you no longer need the vehicle.
Any extension is subject to approval, vehicle availability, eligibility, insurance coverage, and payment of applicable charges.
6. Permitted Use
A vehicle may be used only for purposes authorized by the booking and applicable rental agreement.
Where expressly authorized, permitted use may include:
- Personal transportation.
- Passenger rideshare services.
- Delivery services, including food or goods delivery.
Commercial use is not automatically authorized for every vehicle. Before using a vehicle for passenger rideshare or delivery work, you must confirm that the selected rental agreement and applicable insurance expressly permit that activity.
You are responsible for complying with applicable transportation laws, platform requirements, permits, licensing requirements, and insurance conditions.
You must not use a vehicle for:
- Any unlawful purpose.
- Unauthorized passenger rideshare, delivery, or other commercial activity.
- Racing, speed contests, or dangerous driving.
- Driving while impaired or otherwise legally prohibited from driving.
- Carrying prohibited or unlawful materials.
- Towing, off-road use, or other activities prohibited by the applicable rental agreement.
- Any activity that materially breaches insurance conditions or creates an unreasonable safety risk.
Any list above is subject to the applicable vehicle agreement and applicable law.
7. Authorized Drivers and No Subletting
Only drivers expressly authorized under the rental agreement may operate the vehicle.
You must not lend, transfer, sublicense, sublet, rent out, or otherwise allow an unauthorized person to possess or operate the vehicle.
You must not use the vehicle to provide a rental or car-sharing service to another person unless we expressly authorize that use in writing.
You must promptly notify us if an unauthorized person gains possession of the vehicle or if you lose control of its keys or access devices.
8. Insurance Requirements
Renters must provide their own insurance that satisfies the requirements communicated for the applicable rental, unless a written rental agreement expressly states otherwise.
Before taking possession of a vehicle, you must provide the requested insurance documentation and ensure that the coverage is valid for the vehicle, intended use, rental period, and relevant jurisdiction.
If you intend to perform passenger rideshare or delivery work, you must verify that your insurance covers that activity and that any applicable platform insurance or supplemental coverage is sufficient for your circumstances.
Do not assume that a personal automobile policy, a rideshare platform's coverage, or a delivery platform's coverage automatically covers every phase of a rental or commercial trip.
You must promptly inform us of any cancellation, lapse, material restriction, or change in coverage that affects your eligibility to use the vehicle.
We may refuse handover, suspend vehicle use, or require return of a vehicle if required insurance is not in place, subject to the rental agreement and applicable law.
The existence of this section is not a representation that any particular insurance policy provides coverage. You are responsible for reviewing your actual policy and applicable rental documents.
9. Rental Charges and Payment Processing
You agree to pay the rental charges disclosed for your booking, including applicable rental fees, authorized extensions, taxes, mileage charges, and other disclosed charges permitted by the rental agreement and applicable law.
Payments are processed through Stripe or another payment method expressly offered for the booking.
You authorize the payment method you provide to be charged for amounts you approve and for additional charges that are validly authorized under your rental agreement, subject to applicable law and payment-network requirements.
Payment processing may be subject to the terms and privacy practices of the relevant payment provider.
You must not submit payment information that you are not authorized to use.
If a payment fails, is reversed, or is disputed, we may contact you to resolve the matter. Any restriction on a rental or account must comply with the rental agreement and applicable law.
10. Security Deposits and Additional Charges
A security deposit or payment-card authorization may be required before a vehicle is released.
Before the rental is confirmed, we will disclose the deposit amount or applicable calculation, how it will be collected or authorized, the circumstances in which deductions may be made, and the expected release or refund process, as required by law.
A deposit may be applied only to charges permitted by the applicable rental agreement and law, such as valid unpaid rental charges, documented vehicle damage for which you are responsible, or other properly disclosed liabilities.
We will not treat the deposit as an automatic penalty or charge it arbitrarily.
Any remaining deposit will be returned or the relevant authorization released according to the disclosed process, applicable payment-provider timelines, and applicable law.
Additional charges must have a contractual or legal basis. Where appropriate, we will provide an explanation or supporting documentation.
11. Refunds and Cancellations
Refund eligibility depends on the booking terms, timing of cancellation, whether the rental has commenced, the reason for cancellation, applicable charges, and applicable law.
Refunds are reviewed on a case-by-case basis where permitted by law and the applicable booking terms.
If a refund is approved, it will generally be issued to the original payment method through the payment processor, unless another method is legally required or agreed.
The time for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
Any cancellation charges, non-refundable fees, or restrictions will be disclosed before booking where required. Nothing in these Terms excludes a refund or remedy required by applicable law.
Contact info@ridesharevehicle.com for
assistance with cancellation or refund questions.
12. Mileage Limits and Vehicle Use Restrictions
A rental may include a mileage allowance or other usage restrictions. The applicable limit and any excess-mileage rate must be disclosed in the booking or rental agreement.
You agree to monitor and comply with the applicable mileage allowance and return requirements.
If you exceed a disclosed mileage allowance, we may charge the applicable excess-mileage amount where permitted by the agreement and law.
You must not tamper with an odometer, disable a required safety feature, or interfere with a vehicle system in a way that is unlawful or prohibited by the rental agreement.
13. Vehicle Condition, Damage, and Maintenance
You must take reasonable care of the vehicle and follow the instructions provided for its operation and maintenance.
You should inspect the vehicle at pickup and report apparent damage, warning lights, missing equipment, or safety concerns promptly.
You must not knowingly operate an unsafe vehicle. If a material safety issue arises, stop using the vehicle when it is safe to do so and contact us for instructions.
You must not perform repairs, modifications, or alterations without authorization, except for reasonable emergency measures necessary to protect people or property where permitted by law.
You may be responsible, subject to the rental agreement and applicable law, for documented damage, loss, or costs caused by your negligence, misuse, unauthorized use, or breach of the rental agreement.
You will not automatically be responsible for every loss or item of damage regardless of fault, insurance coverage, causation, or applicable law.
14. Accidents, Theft, and Emergencies
If an accident, theft, attempted theft, injury, or other significant incident occurs, you must, as reasonably possible and as required by law:
- Prioritize safety and contact emergency services where necessary.
- Notify law enforcement when legally required.
- Notify us promptly using the contact method provided for the rental.
- Exchange required information with other involved parties.
- Preserve relevant evidence and provide truthful information.
- Cooperate with reasonable insurance and claims procedures.
You must not make false statements, conceal a material incident, or admit liability on behalf of RideShare Vehicle without authorization.
You must report vehicle damage, theft, or an accident immediately or as soon as reasonably possible under the circumstances.
Nothing in these Terms requires you to delay contacting emergency services or to take any action that would endanger you or another person.
15. Traffic Violations, Tolls, and Fines
You are responsible, to the extent permitted by law and the applicable rental agreement, for traffic violations, tolls, parking charges, fines, and other costs attributable to your possession or use of the vehicle.
Where legally permitted, we may provide relevant rental information to the appropriate authority to identify the responsible driver or respond to a lawful request.
Any administrative fee associated with processing a violation or charge must be disclosed where required and permitted by law.
You remain responsible for contesting a citation or violation through the appropriate process if you believe it was issued incorrectly.
16. Vehicle Return and Late Returns
You must return the vehicle at the agreed time and location, following the return instructions provided for your rental.
If you expect to be late, contact us as soon as possible. A requested extension is not effective unless approved through the applicable process.
Late-return fees or additional rental charges may apply only as disclosed in the applicable rental agreement and permitted by law.
Failure to return a vehicle, unauthorized retention, or refusal to comply with a lawful return requirement may lead to lawful recovery measures and other remedies available under the rental agreement and applicable law.
Nothing in these Terms authorizes unlawful repossession, harassment, or other prohibited conduct.
17. Suspension, Cancellation, and Termination
We may suspend or terminate access to our services or cancel a rental where reasonably necessary and legally permitted, including when:
- You fail to meet driver, identity, or insurance requirements.
- Information provided is materially false or fraudulent.
- A payment is not made as required by the rental agreement.
- You materially breach the rental agreement or these Terms.
- Continued use presents a material safety, security, or legal risk.
- A lawful authority requires us to take action.
Where appropriate and legally permitted, we will communicate the reason for the action and any steps needed to resolve it.
Any cancellation, termination, vehicle return, or refund will be handled in accordance with the rental agreement and applicable law.
Termination does not eliminate accrued payment obligations or lawful liabilities arising before termination.
18. Privacy
Our collection and use of personal information are described in our Privacy Policy, which should be made available
through our website and mobile application.
By using our services, you acknowledge that personal information may be processed as described in that Policy and as permitted by applicable law.
Our Privacy Policy is intended to explain data handling. It does not replace the specific permissions, notices, or consents required for particular data collection activities.
19. Intellectual Property and Acceptable Use
Our website, application, branding, text, graphics, software, and other materials are owned by or licensed to RideShare Vehicle, except where otherwise indicated.
You may use our services for their intended purpose and in accordance with these Terms.
You must not, to the extent prohibited by law:
- Copy, modify, or distribute protected materials without authorization.
- Interfere with the security or operation of our services.
- Attempt unauthorized access to our systems or other users' accounts.
- Use our services to transmit fraudulent, unlawful, or malicious content.
- Reverse engineer or circumvent technical restrictions except where applicable law permits it.
Nothing in this section limits rights that cannot legally be restricted.
20. Disclaimers and Liability
We will provide our services with the care and obligations required by applicable law and the relevant agreement.
Vehicle availability, features, and rental conditions may vary. Information displayed on the website or app does not replace the final confirmed booking or rental agreement.
To the extent permitted by applicable law, RideShare Vehicle is not responsible for losses caused by circumstances beyond its reasonable control, a renter's unlawful or negligent conduct, or a third party's independent actions. This does not exclude liability that cannot legally be excluded.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or other matters for which exclusion or limitation is prohibited by law.
Any additional limitation of liability, warranty disclaimer, or allocation of risk must be included in the applicable rental agreement and reviewed for enforceability in the relevant jurisdiction.
21. Indemnification
To the extent permitted by applicable law, you may be responsible for reasonable losses, claims, and expenses arising from your unlawful use of a vehicle, material breach of these Terms or the rental agreement, or negligent or wrongful conduct.
This provision does not require you to indemnify us for our own conduct where such indemnification is prohibited by law, nor does it override any applicable insurance coverage or statutory rights.
Any more specific indemnification obligation must be set out in the applicable rental agreement and reviewed for enforceability.
22. Disputes and Governing Law
The governing law and courts applicable to a rental may depend on the state in which the vehicle is rented, the location of the transaction, and applicable law.
The governing-law jurisdiction, venue, and any dispute-resolution or arbitration procedure should be stated in the applicable rental agreement once the business's operating state or states have been confirmed.
Nothing in these Terms prevents a consumer from exercising rights that cannot lawfully be waived or bringing a claim before a court or agency where legally entitled to do so.
23. Changes to These Terms
We may update these Terms when our services, rental practices, or legal requirements change.
We will post revised Terms with an updated “Last Updated” date and provide additional notice where required by law.
Changes will apply prospectively unless otherwise permitted by law. Material changes to an existing rental will not override that rental's agreed terms unless the change is validly agreed or legally required.
24. Severability and No Waiver
If a provision of these Terms is found unenforceable, the remaining provisions will remain effective to the extent permitted by law.
A failure or delay in exercising a right does not waive that right unless applicable law provides otherwise.
25. Contact Information
For questions about these Terms, bookings, payments, refunds, or rental arrangements, contact:
26. Acknowledgment
By proceeding with a booking or using a vehicle, you acknowledge that you have had an opportunity to review these Terms and the applicable rental agreement.
You are responsible for confirming the rental period, price, security deposit, mileage allowance, insurance requirements, permitted uses, and return instructions before accepting the vehicle.