1. Introduction
RideShare Vehicle (“RideShare Vehicle,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and delete personal information when you access our website, use our mobile applications, create an account, apply to rent a vehicle, rent a vehicle, make a payment, communicate with us, or otherwise interact with our services.
Our services allow eligible customers to rent vehicles for authorized personal use, passenger rideshare, and delivery activities, subject to applicable rental agreements, insurance requirements, and legal restrictions.
This Policy applies to renters, prospective renters, applicants, and other individuals who interact with our services.
2. Information We Collect
Depending on how you use our services, we may collect the following categories of information:
A. Contact and account information
- Name and contact details, including email address and telephone number.
- Account credentials and account-related information.
- Home address and other address information you provide.
B. Identity and driver eligibility information
- Driver’s license details and copies of license documents.
- Identity verification documents.
- Selfies or photographs used for identity or eligibility verification.
- Information necessary to determine whether you meet applicable rental requirements.
C. Insurance information
- Insurance documents and policy details you submit.
- Information needed to verify whether you meet the insurance requirements for a particular vehicle or rental arrangement.
D. Rental and vehicle information
- Booking, rental, pickup, return, and transaction records.
- Vehicle handover, return, condition, and damage photographs.
- Information about reported accidents, incidents, claims, or disputes.
- Rental duration, mileage information, charges, deposits, and applicable fees.
E. Payment information
- Payment status, transaction references, amounts charged, refunds, and deposit-related records.
- Billing information processed in connection with your rental.
Payments are processed through Stripe. Depending on the payment integration, Stripe collects and processes payment-card details. We may receive transaction-related information necessary to administer bookings, confirm payments, issue refunds, and resolve disputes. We do not intend to store full payment-card numbers or card security codes on our own systems.
F. Emergency contact information
If you provide an emergency contact, we may collect that person's name and contact details for appropriate rental-related emergencies. Please ensure that you have permission to provide another person's information.
We do not intentionally collect information that is unnecessary for the purposes described in this Policy. Information actually collected may vary depending on the features you use and the documents required for your rental.
3. How We Collect Information
We may collect information:
- Directly from you when you create an account, complete a rental application, upload documents, make a booking, or contact support.
- Through our website and mobile applications when you use their features.
- From payment processors such as Stripe in connection with transactions.
- From insurance, identity-verification, fraud-prevention, or other service providers when necessary and legally permitted.
- From you or other relevant parties when investigating vehicle damage, accidents, payment disputes, or rental incidents.
Where information is obtained from third parties, we will use it for appropriate and lawful rental, verification, safety, payment, and administrative purposes.
4. How We Use Information
We may use personal information to:
- Create, maintain, and administer user accounts.
- Verify identity, driver’s license validity, age eligibility, and rental eligibility.
- Review insurance documents and determine whether rental requirements have been met.
- Process bookings, vehicle handovers, returns, payments, refunds, and security deposits.
- Communicate booking confirmations, rental instructions, account notices, and support responses.
- Document vehicle condition, mileage, damage, accidents, and related claims.
- Detect, investigate, and prevent fraud, unauthorized use, security incidents, and violations of rental agreements.
- Enforce contractual obligations and protect our legal rights.
- Maintain business, tax, accounting, insurance, and transaction records as required.
- Improve the reliability, security, and functionality of our services.
- Comply with applicable laws, lawful requests, and regulatory obligations.
We will not use sensitive identity or driver information for unrelated purposes without an appropriate legal basis or consent where required.
5. Payments and Stripe
We use Stripe to process payments associated with vehicle rentals and related charges.
When you make a payment, Stripe may collect and process payment-card information, billing information, transaction details, and other information required to process the payment and prevent fraud.
We may receive information such as transaction identifiers, payment status, amounts, refunds, and other transaction-related information needed to manage your rental.
Stripe processes personal information under its own privacy terms and
applicable legal obligations. Its privacy information is available at:
https://stripe.com/privacy
We do not control Stripe’s independent privacy practices. Please review Stripe’s policy for further information about its processing of personal information.
6. When We Share Information
We may disclose personal information to the following categories of recipients, as reasonably necessary and legally permitted:
- Service providers. Technology providers, hosting providers, customer-support providers, identity-verification services, document-processing services, and other vendors that help operate our services.
- Payment processors. Stripe and relevant financial or payment service providers for transaction processing, refunds, payment disputes, and fraud prevention.
- Insurance and claims parties. Insurers, claims administrators, repair providers, and other parties where necessary to verify coverage, investigate accidents, process claims, or address vehicle damage.
- Professional advisers. Lawyers, accountants, auditors, and other professional advisers where necessary for legitimate business or legal purposes.
- Authorities and other parties. Courts, regulators, law enforcement, or other parties where disclosure is required by law, necessary to protect rights and safety, or appropriate to investigate suspected fraud or unlawful activity.
- Business transfers. A successor, buyer, or relevant adviser in connection with a proposed or completed merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable law.
We do not authorize service providers acting on our behalf to use personal information for purposes unrelated to the services they provide, except where otherwise permitted by law.
We do not sell personal information in exchange for money as a business practice. Any sharing or processing that is considered a “sale,” “sharing,” or targeted advertising under an applicable privacy law will be handled in accordance with that law and any required notices, opt-out rights, or consents.
We do not knowingly disclose personal information to third parties for their independent marketing purposes without an appropriate legal basis or consent where required.
7. Location Data, Analytics, and Device Information
Our current intended practice is not to require continuous GPS tracking as a general condition of using our services.
However, depending on the actual app implementation, we may receive technical information such as IP address, device information, application diagnostics, security logs, or usage information. Location information may be processed if you provide it, submit an address, or use a feature that requires location access.
We will disclose and obtain permissions for location collection, analytics, crash reporting, and similar technologies as required by law and applicable app-store rules.
This section must be updated before publication if the app or any third-party SDK collects precise location, background location, advertising identifiers, analytics data, or other device information. The policy must reflect the app’s actual technical behavior, not merely the intended practice.
8. Data Retention
We intend to retain ordinary personal information for up to six (6) months, subject to the nature of the information, the purpose for which it was collected, and applicable legal requirements.
Certain records may need to be retained for longer where reasonably necessary or legally required, including:
- Tax, accounting, payment, and financial records.
- Rental agreements, invoices, and transaction disputes.
- Insurance claims, accidents, vehicle damage, and litigation holds.
- Fraud prevention, security investigations, and enforcement of legal rights.
- Compliance with applicable laws, court orders, or regulatory obligations.
Where longer retention is required or justified, we will retain the relevant information only for the applicable purpose and period, subject to law.
When personal information is no longer required, we will take reasonable steps to delete it or render it inaccessible or de-identified, as appropriate.
The six-month period is an intended retention policy and should not be interpreted as a guarantee that every record will be erased exactly six months after collection. Different categories of records may require different retention periods.
9. Account Deletion and Data Requests
You may initiate account deletion through the account-deletion feature in our mobile application, where available.
You may also contact us at info@ridesharevehicle.com to ask about account deletion or the handling of your personal information.
When an account-deletion request is completed, we will delete the account and associated personal information that we are not legally required or otherwise permitted to retain. Information that must be retained for legitimate legal, accounting, insurance, security, fraud-prevention, or dispute-resolution purposes may be retained for the applicable period.
If limited information must be retained, we will restrict its use to the relevant permitted purpose where appropriate.
Deleting your app account does not automatically cancel an active rental, eliminate outstanding charges, resolve a damage claim, or remove records that we are legally required to maintain. We will explain any necessary steps that apply to an active rental or outstanding obligation.
We will process requests in accordance with applicable law and provide any required confirmation or information.
10. Your Privacy Rights
Depending on where you live and which laws apply, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to lawful exceptions.
- Obtain a copy of certain personal information in a portable format.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of certain sales, sharing, or targeted advertising where applicable.
- Appeal a decision concerning a privacy request where required by law.
To exercise applicable rights, contact info@ridesharevehicle.com .
We may need to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising a privacy right.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Such safeguards may include access controls, restricted handling of identity documents, secure transmission, and appropriate vendor controls.
No website, application, storage system, or method of electronic transmission can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to address security risks and incidents as required by applicable law.
12. Children's Privacy
Our vehicle-rental services are intended for individuals who meet the minimum age and driver eligibility requirements applicable to the selected vehicle and rental arrangement.
We do not knowingly seek to collect personal information from children who are not eligible to rent vehicles. If we learn that personal information has been collected inappropriately from a child, we will take reasonable steps to address it in accordance with applicable law.
13. Third-Party Services and Links
Our website or application may link to third-party websites or services. Their privacy practices are governed by their own policies.
We are not responsible for the privacy practices of third-party services that we do not control. You should review their policies before submitting personal information to them.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements.
The revised version will be posted with an updated “Last Updated” date. Where required by law, we will provide notice of material changes or obtain consent.
15. Contact Us
For privacy questions, requests, or complaints, contact:
Please do not send complete payment-card details or unnecessary sensitive identity documents by ordinary email.